You don't have to pay! 10 typical conflicts in a beauty salon
You don't have to pay! 10 typical conflicts in a beauty salon
Anonim

This redhead has nothing to do with the nutty ash you were hoping to get? The master does not distinguish a bob from a square, and as a result, you have a crow's nest on your head? Cut your cuticle? Save this material for yourself, and you will not have to pay for other people's mistakes!

You don't have to pay! 10 typical conflicts in a beauty salon

Let's start with the main thing. Any procedure in a beauty salon should begin with a detailed description by the master of what exactly, in what sequence and for what purpose he will do. The master must warn you about all the possible risks, name the approximate duration of the procedure and its cost, and also discuss an action plan with you if he suspects in advance that the result may not be what you expect (for example, you want to turn from a burning brunette to an ash blonde in one visit to the salon, and the master believes that this is hardly possible). If all the details of the upcoming process have not been explained to you - salon already violated your rights. And by law you can refuse to pay for his services. And now about everything in order.

1. Hair color does not match ordered

This is what lawyers call the non-compliance of the service with the terms of the contract. Feel free to ask for a free re-staining if the result is absolutely not satisfactory to you, or if you refuse to pay for the staining that has already been carried out. Your protection - Article 29 of the Law on the Protection of Consumer Rights… If the administrator insists that you pay in full for the service provided, invite him to go to court. The law is on your side! By the way, remind the negligent master that before dyeing his hair in the salon, he was obliged to do a biological test for sensitivity, and this violation alone is a reason to apply for compensation.

2. You got a bad haircut

This is the provision of a service of inadequate quality. You have the right to claim full damages. If the shortcomings cannot be eliminated (the hair was cut too short), do not pay anything, appealing to the same 29th article. If the situation can be corrected, ask to change the haircut to the one you need. Moreover, in theory, you can even demand compensation for non-pecuniary damage. But here the chances are small.

3. Before the start of the procedure, you were told one price, and at the end - completely different

A typical trick of unscrupulous salons: “And we made you another mask, applied cream, massaged your head, additional staining (washing off) was required” … They are deceiving you! Before I make you any additional procedure, the master is obliged to notify you of its need and talk about the cost. And you can refuse or agree - at your discretion. Everything that has been done on the sly is not your problem, you did not order these services. You may be threatened with calling the police, but know: the police have no right to interfere in civil law relations… No one will simply go to such a challenge.

4. After dyeing and / or curling, the hair is damaged

Usually, in such a situation, the master begins to convince you that the problem is in your hair, and he could not have foreseen such consequences. Lie! That's why he is a master, to study the features of your hair before the procedure and, if the slightest doubt arises, try to dissuade you from the procedure. Now, if you insisted, despite the warnings, then, alas, it is your own fault. But if you haven't been told a word, you don't have to pay a penny, moreover: demand compensation for the damaged appearance! According to the law, you are not obliged to know anything about the procedure, and it is the task of the master - to convey to you the possible consequences. It is written in paragraph 4 of Article 12 of the Law on the Protection of Consumer Rights.

5.You were promised a haircut with light styling, but at home you can't manage to get your head in order

Don't even think that your hands are wrong or your styling products are bad. The salon is to blame! Go back there and inform the administrator that you were provided with false information about the service provided. That it was the ease of styling that was the reason why you chose this haircut and not any other. The cost of the haircut must be returned immediately.

6. Some time after painting in the salon, you have an allergic reaction to the paint

Naturally, the salon will insist that the reason is not in the paint, and in general, you never know what you smeared with after you left their doors. Do not give up! First, remember the biological sensitivity test (see item 1). Surely they didn’t do it! This means that they are responsible for the consequences. Moreover, even if you painted with this paint in this salon a million times, the law is on your side: perhaps the manufacturer had a defect, or the paint was stored incorrectly, or the master confused something in the process of preparing the mixture. What's important: you must go to the salon no later than 48 hours after the visit and have a doctor's opinion in hand (for example, from a district clinic) that you have an allergic reaction.

7. You decided to stop the procedure without completing it

You have every right! For example, someone is painting someone in the next chair, and the smell of paint turned out to be unbearable for you, or you suddenly remembered about an unplugged iron, and the manicurist just moved on to the second finger. You will only need to pay for the amount of work done. And if the reason why you decided to say "stop!" if the master cut your cuticle or scalded your skin or caused some other harm to your health or discomfort - you don't have to pay!

8. In the process of dyeing the hair, the dye got on the clothes and ruined it

In a good salon, you will immediately be offered a choice of compensation for the cost of the item or money for dry cleaning. In the bad, you will have to offer them this choice yourself.

9. You got bred for money

You came to the beautician for cleaning, but she convinced you that you need a whole course of procedures, and even mesotherapy and biorevitalization. You go to the salon as if it’s been to work for a month, but there’s no use … You can return the money only if you came to the salon with a specific problem, indicated it to the master, the master took up the problem and did not solve it. For example, you have acne, and the master said that with the help of all the above procedures, inflammation will decrease. And the acne is in place and there is no improvement. If the wording was streamlined: “we will try to achieve improvements” or “maybe it will get better after mesotherapy” - alas, they didn’t give you any guarantees, you agreed to the services voluntarily.

10. Shellac or gel polish fell off three days after application

Just don’t remove the polish from the rest of your nails! Go to the salon, demonstrate the situation and ask for either a refund or a new cover. Usually there are no problems, but just in case for the future - check with the master how many days of guarantee they give for coverage (are obliged to give!) and how long the coating should last (usually two weeks).

Be sure to take your receipt

If you have the slightest doubt that everything went well, be sure to ask for a receipt and insist that all the services rendered, the cost of each separately, the time of service and the name of the master who performed the procedures are entered into it. If you run into problems, you don't have to prove that you've ever been to this salon.

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