You can emerge victorious from any conflict situation if you behave calmly.
Learning to listen If you find yourself drawn into a conflict situation, do not rush to make excuses or attack in response. Let your opponent speak. In this case, it is better not to look him in the eye. But do not take your eyes off - this is a sign of defeat. You better look at the bridge of the nose. So you can withstand any sizzling look without flinching. Learning to Speak Emotions have come out, it's time to start a constructive conversation. Offer the yeller to justify his dissatisfaction with the facts, but do not let him start to wind up again. Agree with everything, using the tactful wording "Yes, I understand you." If that doesn't work, use a harsh trick: “Stop yelling. You look awful / ugly / monstrous when you behave like that. " This phrase is sobering well. We go to the trick If you managed to achieve the slightest bit of calm, use a carrot instead of a stick. Remind the person that you have been good at getting along and working well in the past. You can compliment some of his abilities, but always sincere - falsehood is easily calculated and aggravates the situation. Or ask for advice. You will have to restrain your own pride, because you need to get out of the situation with dignity, and not win the race of conceit. Permissible emotions In a moment of rage, a person forgets that in front of him is not a soulless machine, but a living being like him. Remind your opponent of this by saying, "I am very upset with this situation." Emphasize that you treat the person with respect by asking clarifying questions during the conversation, such as “Did we understand each other correctly? Explain … "or" What other point of view do you have on this question? " Nothing personal Get ready for the fact that any attack on your opponent will be perceived very negatively. Therefore, it is better not to give negative assessments, and even more so not to get personal. Remember the five "no": you can't blame, criticize, raise your voice, hit "sore spots", show superiority. Learning to Forgive It is important that a conflict situation ends with minimal damage and maximum benefit to both parties. Alas, this is not always possible. What to do next? Forgive. Whether it's a boss, husband, best friend, or relative. "Laughing is easy, hating is easy, but kindness takes effort." You always have time to burn the bridges. But good trusting relationships with people are too valuable to be scattered about, remember this. Photo: Fotolia / PhotoXPress.ru Read also:
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